PROCESS FOR PUBLIC CONCERNS – for parents

It is the practice of the Halton District School Board that public concerns and questions should be dealt with at the level closest to the issue. Therefore, the following guidelines have been set out to help members of the public, staff and trustees expeditiously deal with questions and/or concerns.

Parents/Guardians should follow the following guidelines for addressing questions or concerns.

Where a member of the public has a concern about a school or a Board related matter, and the issue is addressed with the local trustee, the trustee will redirect questions accordingly, depending on the nature of the issue, and may choose to follow-up on the issue with the member of the public.

Where a parent/guardian has a concern about his/her child’s classroom or program, the issue should be addressed with the teacher.

Should the parent/guardian not be satisfied by the teacher’s response, then the parent/guardian should address the concern to the school principal.

Should the parent/guardian not be satisfied with the principal’s response, then the parent/guardian should address the concern to the Superintendent responsible for the school.

If the Superintendent is unable to satisfactorily resolve the matter, the parent/guardian should address the concern to the Director of Education.

If the Director of Education is unable to resolve the issue, then the parent/guardian may ask his/her trustee to meet with the Director of Education to attempt to bring closure to the matter.

PROCESS FOR PUBLIC CONCERNS – for trustees

It is the practice of the Halton District School Board that public concerns and questions should be dealt with at the level closest to the issue. Therefore, the following guidelines have been set out to help members of the public, staff and trustees expeditiously deal with questions and/or concerns.

Where a member of the public has a concern about a school or a Board related matter, and the issue is addressed with the local trustee, the trustee will redirect questions accordingly, depending on the nature of the issue.

If a trustee has a concern regarding the operation of a specific school, it should be addressed to the Superintendent responsible for that school.

A concern regarding a health and safety issue, or physical plant should be addressed to the Superintendent of Facility Services, or the Director of Education.

A concern regarding Board finance should be addressed to the Superintendent of Business Services or the Director of Education.

All concerns related to staff, which are beyond the scope of the process for parents/guardians and the public, should be addressed to the Director of Education.