Things to know about MFA and New Mobile Devices
Thinking about Upgrading Your Mobile Device?
Multi-Factor Authentication (MFA) is mandatory for all staff working for the HDSB.
If you are looking to upgrade or replace your current phone, there are
important actions you can take to prevent losing access to your account when making the switch.
- Before you discard or reset your old phone and after the new phone is activated, follow the
Install and Register the MS Authenticator App Instructions to install the Microsoft Authentication App on your new device.
- Once the app has been installed, use a computer to sign into your account through
account.microsoft.com.
- Proceed to follow along with our step-by-step video that walks you through
moving your MFA to a new smartphone.
- Make sure to remove your old device from your account security settings or create a
TOPdesk service request for assistance with this.
Already Made the Switch to a New Phone?
If you have already switched phones and have reset or no longer have access to your previously installed MFA, you will need to create a
TOPdesk service request for assistance.
If you are locked out of your HDSB email, please send a request to
staffsupport@hdsb.ca from a personal email. In this request, please include the following self-identifying information:
- Date of birth
- Employee work email address
- Employee ID#
- Home address
A temporary pass will be provided to you to re-register your account with MFA. For further information, please view our
Staff MFA - FAQs.
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