Disagreements and challenging issues will arise in council. Viewing disagreements as a strength and an opportunity for a meaningful problem solving dialogue requires a well established conflict resolution process as outlined.
1. Acknowledge that there is a problem.
2. Commit to finding a solution.
3. Suggest a strategy for resolving the conflict.
4. Listen to each person’s views. Make no judgments.
5. Attack the problem, not the person. Give “weight” or importance to
the person. Avoid labeling the person.
6. Communicate how you feel and your views.
7. Allow the others involved to state their needs and concerns. Use active listening strategies.
8. Share your needs and concerns.
9. Invite others to suggest ways to resolve the conflict. Sample conflict resolution strategies are available here (see Appendix 7.16).
10. Agree on a solution. Follow up to ensure the solution happens.