MFA and New Mobile Devices
Thinking about Upgrading Your Mobile Device?
Multi-Factor Authentication (MFA) is mandatory for all staff working for the HDSB.
If you are looking to upgrade or replace your current phone, there are important actions you can take to prevent losing access to your account when making the switch.
- Before you discard or reset your old phone and after the new phone is activated, follow the Install and Register the MS Authenticator App Instructions to install the Microsoft Authentication App on your new device.
- Once the app has been installed, use a computer to sign into your account through account.microsoft.com.
- Proceed to follow along with our step-by-step video that walks you through moving your MFA to a new smartphone.
- Make sure to remove your old device from your account security settings or create a TOPdesk service request for assistance with this.
Already Made the Switch to a New Phone?
If you have already switched phones and have reset or no longer have access to your previously installed MFA, you will need to create a TOPdesk service request for assistance.
If you are locked out of your HDSB email, please send a request to staffsupport@hdsb.ca from a personal email. You will be contacted to confirm your identity and next steps to setup your MFA.
A temporary pass will be provided to you to re-register your account with MFA. For further information, please view our Staff MFA - FAQs.
