How to Resolve Issues and Concerns

The HDSB wants to hear your questions and concerns

To ensure your questions and concerns can be addressed as quickly as possible, please review the following information to know who you should reach out to and when. As matters are best addressed at the level closest to the issue, your child's school is the first point of contact in any situation.

Response Timelines

The HDSB will acknowledge parent/guardian inquiries within two business days and address an inquiry within five business days. In the event that an inquiry cannot be fully addressed within five business days, the HDSB will provide a response and an estimated date of resolution.

Contact Information for Administration and Superintendents​

To contact the Chair, Vice-Chair or local Trustee, visit the Board of Trustees webpage for contact information:

If you have questions regarding board governance:

• Contact your local Trustee
• Contact all trustees (trustees@hdsb.ca)