Student and Family Support Office

If you have a question or concern about your child’s education, start by speaking with your child’s teacher. If you need more support, contact the school’s principal.

If your question or concern has not been addressed, our Student and Family Support Office can help. We can answer questions, provide information and support and help connect you with the appropriate school board staff or services.

When you contact our Student and Family Support Office:

• we will acknowledge your inquiry within two business days
• we aim to provide an answer within five business days

Before You Connect with the Student and Family Support Office

Questions and concerns are often resolved most effectively at the level closest to the situation, and your child’s school is the first point of contact. 

To help ensure your question or concern is addressed as efficiently as possible, families are encouraged to review the information on the How to Resolve Issues and Concerns webpage. This resource outlines recommended first steps and can help identify the most appropriate contact based on the nature of your concern.

Contacting the Student and Family Support Office

If your question or concern requires further review or additional support, please connect with the Student and Family Support Office by:

• Completing the form below
• Email: supportoffice@hdsb.ca  
• Phone: 905-631-7666 

Once your inquiry is received, you will receive an acknowledgment within two business days and a complete response within five business days. If additional time is needed to review your concern, we will provide an update and an estimated timeline for when you can expect a response.

The Student and Family Support Office is open Monday to Friday from 8 a.m. to 4 p.m. The form below can be completed at any time.