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​​​​​​​​​Brightspace Logo

What is Brightspace?​

​​Brightspace is a Learning Management System (created by D2L) that teachers and students use for online teaching and learning. Currently, all secondary school courses are available through Brightspace. Since classlists are already populated, you do not require a code to join.

Brightspace Login​​
​
Please note: you can log into Brightspace​ using your HDSB email and network password.  Only HDSB accounts can access Brightspace.  Learn how to Log out of Brightspace​​.   

​Brightspace Video Tutorials

  • ​Navigating Brightspace​
  • ​​Connecting your GSuite Account
  • Adding to a Discussion Thread
  • Submitting an Assignment
  • Writing a Quiz​ 

These Brightspace video tutorials are also available in multiple languages.  This document will show you how to translate​ video tutorials.​

​
Still Need Help?

  • ​Presentation - ​Student Ori​entation in Brightspace​​
    • Syncing GSuite account​ - Link Brightspace to your HDSB Google Drive
      • ​Your HDSB G Suite account integrates with Brightspace.  You must sync it in Brightspace​ in order to submit work from your Google Drive and view Google docs that your teacher may have uploaded in the course.
  • ​D2L Helpdesk Link​ - View top questions from students and teachers.​
​

Troubleshooting FAQs for Students

I can’t log in - it says that my username/password is not valid.​
  • Ensure that you are using your correct HDSB email and password
  • Make sure that your Caps Lock is off when entering your password
  • Use the Brightspace Tech Support form to describe your issue and Brightspace Support will investigate

When I log in, I cannot see my course
  • Your course may not be activated yet.  Check back on the first day of class.  If you still cannot see it, email your teacher to ensure that they have activated the course.

I cannot sync my Google Drive in Brightspace.  It says that my account is already linked to another user
  • Fill out the Brightspace Tech Support form and your account will be reset by Brightspace Support

I’m having trouble seeing Google docs my teacher has posted
  • Be sure that you are using the Chrome browser
  • Be sure that you are logged onto the browser with your own credentials
  • Be sure that you have synced to your Gdrive in Brightspace

I cannot upload my file into Dropbox (submit my assignment)
  • Be sure you have synced your Google Drive in Brightspace
  • Be sure your file name is less than 30 characters long and does NOT contain spaces or illegal characters such as      “ * / : < > \ | -
  • Use the chrome browser
  • Check your Internet connection
  • Be sure you have a compatible file extension (.doc, .jpeg, .pdf)  Mac users must convert their files to pdf in order to submit.
  • Be sure to click “Submit” and view the confirmation pop up​​

How do I log out of Brightspace?
  • Click on your name located in the upper right hand of your screen.  Select Log Out.
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Burlington, Ontario, L7P 5A8

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