As announced by the Ontario Ministry of Education and the Ministry of Health, all schools and school board offices in Ontario are closed in response to the emergence of COVID-19 (Novel Coronavirus) in the province. The duration of the closure has not yet been determined.
We want to let you know that we have a business continuity plan in place however we ask for your patience during this extraordinary time as the processing of invoices and payments will take longer than usual. We will be changing some of our processes in response to this including scaling back the frequency of our payment processing and changing the way we accept invoices submitted for payment.
Effective immediately, we will only be accepting invoices sent electronically directly to our Accounts Payable email inbox at firstname.lastname@example.org. Hard copy invoices received by mail up to March 27 will be processed however we will not be accepting mailed invoices going forward. This change in process is intended to protect all parties involved in the payment process as we aim to minimize the transfer of paper between individuals. Please do not send invoices by mail or courier as we will be unable to process them.
As we shift our operations to working remotely as much as possible, we request that should you have questions or concerns, you also send them to our Accounts Payable email inbox email@example.com. We will be monitoring this email and responding to inquiries. Please do not leave voicemails for staff during this time as they may not be received.
We will continue to communicate further updates on the HDSB website. Should you have any questions or concerns, please do not hesitate to reach out. In the meantime, thank you for your continued partnership, confidence and trust during this time.